We are responsible for our product conditions. We would like to help you resolve any issues. We want you to have a positive experience every time you shop with Yesgo. Please let us know if you have received any defective items by contacting us here: customerservice@yesgo.info

Yesgo 30-Day Money Back Guarantee for any Reason

You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

 

Yesgo 1-Year Warranty

Yesgo offers a one-year limited manufacturer warranty on a majority of Yesgo products. Certain Yesgo products may have different warranties, which will be explicitly stated here. Examples of products with different warranties are, but not limited to, screen protectors and glass products. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear, and tear, etc. caused by the owner are not covered under this warranty.

Important Note: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned above may or may not qualify, are covered by these warranties. But please contact the support of corresponding selling channel first.  

6-Month Warranty for GLASS Screen Protector

Yesgo will offer 6-month warranty for screen protector of iPhone or Kindle Fire.

 

REPLACEMENT REQUIREMENT

Include all the information above in your package to ensure prompt processing of your warranty claim.

All shipping costs for sending back your case will be the responsibility of the case owner. Any customs fees, including, but not limited to, taxes, duties and any other courier related fees, are the responsibility of the owner. We advise using a traceable shipping method to ensure safe delivery to Yesgo Inc. Yesgo Inc. is not liable for lost, stolen, or damaged shipments for returning packages. 

Once the product is received by Yesgo the product will be inspected (within 7 business days of receipt on average) to determine if it is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Yesgo under its judgment and discretion will repair, replace, or recondition the product. Yesgo Inc. will pay for the shipment of any replacement parts or products under the limited warranty to remedy the defective product.

What qualifies?

The warranty does not cover the following:

  • Normal wear and tear from daily use of product
  • Product was used for unintended purposes
  • Misuse, mishandling, accident, or other abnormal use of product
  • Damage caused by improper or unauthorized repair or maintenance
  • Product is not genuine or not manufactured by Yesgo

Proof Requirement

The Yesgo warranty is non-transferable and covers only the original end-buyer. Proof of purchase is required to qualify for the warranty.

3 easy steps for your warranty!

1.Check to see if your item(s) qualifies and for which warranty it qualifies.

2.If you qualify, contactcustomerservice@yesgo.infoand request for a Warranty Claims Form.

3.Ship the defective item(s) with the filled out Warranty Claims Form to our facility.

 

How to submit a warranty:

You must Ship or Mail back your original products with the Warranty Claims Form. To obtain the Warranty Claims Form, contact our customer support at customerservice@yesgo.info

Return the package to :

Yesgo Inc - Warranty

203 S Ford Blvd Ypsilanti Michigan